Refund policy

# Refund & Return Policy

Thank you for shopping with us! Because our products involve specialized, made-to-order manufacturing, we maintain a strict return and refund policy. Please read the terms below carefully before making a purchase.

### 1. General Return Policy
Due to the custom and individual nature of our production cycle, **we do not accept returns, exchanges, or cancellations once the 24-hour order window has passed**, unless there is a specific issue with the product as outlined below.

### 2. Eligible Conditions for Returns & Refunds
We will accept a return and provide a full refund or a replacement product entirely **at our expense** (including return shipping costs) ONLY under the following circumstances:
*   **Defective or Malfunctioning Product:** The item arrived damaged, broken, or fails to function as intended due to a manufacturing defect.
*   **Product Mismatch:** The received item significantly deviates from the designs, specifications, or original product photos displayed on our website at the time of purchase.

If you experience either of these issues, please contact us at **brogam.studio@gmail.com** within **5 days** of receiving your package. Please include your order number, a detailed description of the problem, and clear photos or videos showing the defect or mismatch.

### 3. Non-Returnable Scenarios
Returns, refunds, or exchanges will not be authorized for:
*   "Buyer’s remorse" (changing your mind after the product has been manufactured and shipped).
*   Damage caused by improper handling, misuse, or modifications made by the customer.
*   Incorrect shipping addresses provided by the buyer at checkout resulting in delivery failure.

### 4. Individual Exceptions & Case-by-Case Review
We understand that unique situations can happen. While our standard policy states that returns are not accepted outside of defects or product mismatches, **we are always open to discussing individual circumstances**. 

If you have an exceptional case, please reach out to our support team at **brogam.studio@gmail.com**. We review these requests on a case-by-case basis and will do our best to find a fair, mutually agreeable solution.

### 5. Return Process & Inspection
In cases where a return is authorized:
*   The item must be returned in its original packaging and secure condition.
*   Once the returned package is received and inspected at our workshop, we will notify you of the approval or rejection of your refund.
*   Approved refunds will be processed automatically to your original method of payment within 5–7 business days.